Shipping Policy Overview
Ho Yin Limited ships women's shoes to the delivery address provided at checkout. Every order is reviewed before dispatch, and dispatch occurs only after payment authorization is complete. Ho Yin Limited dispatches parcels using tracked carrier services and does not deliver to addresses that the carrier cannot verify against local addressing standards.
Order Processing
Order preparation begins once payment is authorized and the delivery address is confirmed. Orders are prepared and dispatched on business days. Orders submitted on weekends or public holidays are handled on the following business day. Customers receive an order confirmation and a dispatch confirmation at the email address supplied during checkout. The dispatch confirmation contains the carrier tracking reference for the parcel.
Shipping Methods and Delivery
Ho Yin Limited selects the carrier and service level for each destination. Delivery duration depends on the destination region, the service level, carrier capacity, and customs processing where applicable. Tracking status is updated by the carrier as the parcel moves through the network. Customers must monitor tracking status and remain available to receive the parcel at the delivery address.
Address Accuracy and Failed Delivery
Customers are responsible for supplying a complete and accurate delivery address. Ho Yin Limited is not responsible for parcels delivered to an address that the customer entered incorrectly. When a carrier returns a parcel to Ho Yin Limited because delivery failed, because the customer refused the parcel, or because the address was incomplete, the customer bears the cost of re-dispatch. Re-dispatch costs are quoted by [email protected] before the parcel is sent again.
Customs, Duties, and Import Charges
Parcels shipped across international borders may be subject to customs inspection, import duties, and taxes levied by the destination authority. The customer is the importer of record and bears these charges. Ho Yin Limited does not calculate or collect import charges at checkout. A customs authority that delays, holds, or seizes a parcel acts independently of Ho Yin Limited.
Returns and Refunds
Ho Yin Limited accepts returns of women's shoes within 14 days of delivery. The customer may return an item within this period without providing a reason. The 14-day period begins on the date the carrier records delivery of the parcel. Returns received after the 14-day period cannot be accepted.
Return Eligibility
Returned items must be unused and in their original packaging. Shoes must be returned with all original packaging material, tags, and accessories that accompanied the order. Items that show signs of wear, outdoor use, alteration, or damage caused by the customer are not eligible for a refund. Ho Yin Limited inspects each returned item after it arrives at the return address. A refund is issued only after inspection confirms that the item meets the eligibility conditions stated in this document.
Damaged or Defective Items
Claims for damaged or defective items must be submitted to Ho Yin Limited within exactly 7 days of receipt of the order. The customer must contact [email protected] within this 7-day period and provide photographs together with a description of the damage or defect. Claims submitted after 7 days from receipt cannot be accepted. This 7-day claim window matches the claim period stated in the Terms of Service of Ho Yin Limited and is enforced without exception.
Return Process
Step 1. Contact [email protected] within 14 days of delivery and request a return authorization.
Step 2. Provide the order number, the name of the item, and the reason for the return.
Step 3. Receive written return instructions and the return authorization from Ho Yin Limited.
Step 4. Pack the items securely in their original packaging and place the return authorization document inside the parcel.
Step 5. Ship the parcel to the return address stated in the written instructions. The recipient must be Ho Yin Limited, the contact phone is +852 9233 3352, and the specific return address is 8/F, Westlands Centre, 20 Westlands Road, Quarry Bay.
Step 6. Send the tracking number of the return parcel to [email protected].
Step 7. Await inspection of the returned items and the refund decision from Ho Yin Limited.
Return Shipping Costs
The buyer completely bears the return shipping costs. Ho Yin Limited does not reimburse postage, carrier fees, insurance, customs charges, or any other cost incurred when a customer returns an item. Customers must use a tracked and insured shipping service when returning items. Ho Yin Limited is not responsible for return parcels that are lost or damaged in transit.
Refund Timing
Refund arrival time is at least 14 days. The 14-day period begins when Ho Yin Limited receives the returned parcel and completes the inspection. The refund is issued to the original payment method used at checkout. The time required for the refund to appear on a customer statement depends on the payment provider and the customer's financial institution.
PayPal Refunds
PayPal refunds take at least 14 days to be processed and credited. In some regions, local laws require up to 30 days for PayPal refunds. Customers who paid through PayPal must allow up to 30 days for the refund to be credited in regions governed by those local laws. Ho Yin Limited complies with the statutory refund deadlines that apply in each region.
Exchanges
Ho Yin Limited processes exchanges as a return followed by a new order. The customer returns the original item under the terms stated above and places a new order for the desired size or style. Availability of a replacement item is confirmed only when the new order is placed.
Contact Information
Customers with questions about shipping or returns contact Ho Yin Limited at [email protected] or by telephone at +852 9233 3352. Written correspondence is sent to 8/F, Westlands Centre, 20 Westlands Road, Quarry Bay. The website is vividsandal.com.
