Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy
This Privacy Policy describes how Ho Yin Limited collects, uses, shares, and protects personal information when you visit vividsandal.com, create an account, purchase Womens Shoes, or contact customer support. This policy applies to all visitors, registered users, and customers of vividsandal.com. By using vividsandal.com, you agree to the practices described in this Privacy Policy.
Personal Information Collected
When you interact with vividsandal.com, Ho Yin Limited collects specific categories of personal information. You provide your name, email address, shipping address, billing address, telephone number, account password, order history, and product preferences. When you place an order, you provide recipient name, delivery address, and contact details. When you contact support, Ho Yin Limited collects the content of your messages, your contact information, and any attachments you send. When you browse vividsandal.com, Ho Yin Limited collects device information, IP address, browser type, operating system, pages viewed, time spent on pages, referring URL, and clickstream data.
Payment Information
All payment transactions on vividsandal.com are securely handled by third-party payment gateways. Ho Yin Limited does not collect, store, or process full credit card numbers, expiration dates, or security codes. Ho Yin Limited does not retain payment card details. You provide payment card details directly to the third-party payment gateway. Ho Yin Limited receives transaction confirmation, order identifier, payment status, and the amount paid. The third-party payment gateway’s privacy policy and security practices govern your payment card information.
Use of Personal Information
Ho Yin Limited uses personal information to process and fulfill orders, confirm purchases, arrange shipping, provide order updates, manage returns, and deliver customer support. Ho Yin Limited uses personal information to create and maintain your account, authenticate your access, and personalize your shopping experience. Ho Yin Limited uses personal information to send transactional emails, respond to inquiries, and resolve disputes. With your consent, Ho Yin Limited uses personal information to send marketing emails about products, promotions, and events. Ho Yin Limited uses personal information to analyze website performance, improve product offerings, detect fraud, prevent abuse, and comply with legal obligations.
Cookies and Tracking Technologies
vividsandal.com uses cookies and tracking technologies. Essential cookies enable shopping cart functionality, checkout, account login, and security. Performance cookies collect analytics data about page visits, traffic sources, and user interactions. Functionality cookies remember your language, region, and display preferences. Advertising cookies deliver relevant advertisements and measure campaign performance. Third-party service providers place cookies for analytics, payment processing, and fraud prevention. You manage cookies through your browser settings. Disabling cookies can prevent checkout, account access, and other features from working correctly.
Sharing Personal Information
Ho Yin Limited shares personal information with service providers that perform business functions. Shipping carriers receive your name, shipping address, telephone number, and order details to deliver purchases. Payment gateways receive transaction data to process payments. Email providers receive your email address to deliver transactional and marketing messages. Analytics providers receive device data and usage data to measure website performance. Fraud prevention providers receive order and device data to detect unauthorized activity. Ho Yin Limited discloses personal information when required by law, court order, or legal process. Ho Yin Limited discloses personal information during a merger, acquisition, financing, or sale of assets. Ho Yin Limited does not sell personal information.
Data Retention
Ho Yin Limited retains personal information for as long as necessary to fulfill orders, manage accounts, provide customer support, comply with tax and accounting requirements, resolve disputes, and enforce agreements. When personal information is no longer necessary, Ho Yin Limited deletes or anonymizes it. Retention periods vary based on the type of information and the purpose of processing.
Security
Ho Yin Limited uses reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, and destruction. These measures are access controls, encryption in transit, secure storage, and employee training. No method of transmission or storage is completely secure. Ho Yin Limited notifies affected individuals and authorities as required by applicable law if a data breach occurs.
Your Rights
You have the right to access your personal information, correct inaccurate information, delete your personal information, restrict processing, object to processing, and receive a portable copy of your personal information. You have the right to withdraw consent for marketing communications. You opt out of marketing emails by using the unsubscribe link in each email or by contacting [email protected]. Ho Yin Limited verifies your identity before fulfilling a rights request. You authorize an agent to submit a request on your behalf. Ho Yin Limited responds to requests within the time required by applicable law.
Children’s Privacy
vividsandal.com is not directed to children under 16. Ho Yin Limited does not knowingly collect personal information from children under 16. If Ho Yin Limited learns that a child under 16 provided personal information, Ho Yin Limited deletes that information. Contact [email protected] to report a child’s personal information.
International Data Transfers
Ho Yin Limited transfers personal information to countries where service providers operate. These countries have data protection laws that differ from your country. Ho Yin Limited uses contractual safeguards and other lawful mechanisms to protect personal information during international transfers.
Changes to This Privacy Policy
Ho Yin Limited updates this Privacy Policy to reflect changes in practices, technology, and legal requirements. Ho Yin Limited posts the revised Privacy Policy on vividsandal.com. Your continued use of vividsandal.com after the revised Privacy Policy is posted constitutes acceptance of the changes.
Contact Information
Contact Ho Yin Limited with questions about this Privacy Policy or personal information practices. Email: [email protected]. Address: 8/F, Westlands Centre, 20 Westlands Road, Quarry Bay. Phone: +852 9233 3352.
